Celebrating two years as an independent consultant

It was two years ago this month that Bulbstorm was acquired, finally freeing me to set up shop as an independent marketing consultant.

I tried to escape the 9-to-5 world twice before. Both of those attempts blew up on the launch pad. I tried to start my own ASU sports magazine, but was runner-up for the booster club’s contract. Then I was set to become a freelance copywriter when Bulbstorm made me an offer I couldn’t refuse on my way out of Insight.

Two years into attempt my third attempt, this one seems to have reached orbit.

Yay!

I celebrated the anniversary as I celebrate most things – by traveling. Hey, after helping to organize the inaugural Phoenix Startup Week, I’d earned a vacation. So, I spent a week exploring the natural wonders of southeastern Utah.

Happy anniversary indeed!

yoga at arches national park

Enjoying my flexibility at Arches National Park. Flexibility! Get it?!

The Way of the Solopreneur

I define solopreneur as anyone who runs his own business without intending to hire employees. There’s a lot to like about being a solopreneur. The most obvious benefit is that you’re the boss. You make the rules.

An overlooked benefit is just that. Benefits.

Corporate perks are one size fits all. A Friday afternoon beer cart. A discounted gym membership. Bagels and benefits. There’ll be some variability in health plans, but if you don’t have a pet then that pet insurance subsidy is useless.

As a solopreneur, you choose your own adventure. Maybe you want to work from home instead of an office. Maybe you prefer to work only with companies with a conscious mission. I truly believe that a solopreneur should get more out of it than just not having a boss. It’s too hard and too risky otherwise.

For me, being a solopreneur has been all about summers off and the ability to work for anyone I choose and from anywhere that has Wi-Fi. Did you know that there’s Wi-Fi in Yosemite National Park? Sure, I pay 100 percent of my health insurance costs. But, yeah, benefits rule.

(I wrote more about my life as a solopreneur – including how I decide what to charge, how many hours per week I work, and more – at Scott’s Marketplace.)

How long could it last?

I’m loving my new career. I’ve learned about PR for tech startups and sharpened my sales skills working with Ubiquity PR. I’ve implemented CRM and marketing automation solutions for a number of companies, from software startups to a car dealership. I’ve built a digital marketing program from scratch for a custom tile manufacturer.

And, yet, I wonder if and when my career as a solopreneur will end at the hands of opportunity. Two years after exiting Bulbstorm, I’m starting to get the itch to do another startup.

Six years ago, Bulbstorm found me by googling Phoenix Marketing Copywriter and landing on this website. When I initially turned them down to focus on my new copywriting business, the CEO trash talked me on Twitter. I couldn’t turn him down after that.

Is the end imminent? I doubt it. But, as I learned in my experience with Bulbstorm, you’re always one unexpected email from getting back in the game.

 

3 marketing automation sequences to scale your startup

Over the last year, I’ve fallen in love with marketing automation. It appeals to my past as a writer and storyteller, an email marketer, and a sales enabler. And I love how effective it is!

I recently attended a three-day Infusionsoft University training event. Early on, the facilitator pointed out that 80 percent of deals require at least five touches to close. But only 10 percent of companies make five touches. I imagine the percentage is even lower for busy startups! marketing automation sequences

Tools like Infusionsoft make it easier to add touches by automating lifecycle marketing. At a minimum, Infusionsoft recommends three types of marketing automation sequences.

I’ve implemented each of these sequence types for my client Iris, a startup developing PR management software. I’ll use my work with Iris as the examples here.

1. Lead capture. Iris’ primary capture mechanism lets web visitors book a demo by selecting a time directly from our sales rep’s calendar. This is done with Infusionsoft plugin AppointmentCore. The meeting is added to the rep’s calendar, GoToMeeting info is distributed, and reminder emails are sent … automatically. No back and forth on availability required.

Someday soon, we’ll add webinar RSVP and whitepaper download options as additional incentives to prospects who aren’t quite ready to commit to a demo.

2. Lead nurture. After a demo, prospects receive a series of five emails reinforcing the Iris value proposition and encouraging them to buy. The first email covers Iris’s overall value proposition while subsequent emails touch on specific value prop pillars like PR measurement and relationship management.

When a prospect fails to purchase after receiving all five emails, the rep is alerted to reach out by phone. After that, the prospect is moved into a long-term nurture sequence that includes monthly product updates, value-added content, and occasional offers.

marketing automation sequence

3. New customer. Iris is a powerful platform for PR management. And with great power comes great responsibility … to train. Upon purchase, account ownership shifts from the sales rep to a customer advocate from whom a series of offers to schedule free training sessions is sent. Again, this is all zero-touch thanks to Infusionsoft and AppointmentCore.

After customers complete their training sessions, they receive a series of 12 emails with tips and best practices for getting the most out of Iris. Of course, these emails link back to the Iris resource center to really help customers get up to speed.

Marketing automation helps startups scale.

We worked on lifecycle marketing at Bulbstorm. However, due to the technology limitations of the past, the effort was laborious and expensive. It wasn’t automated. It couldn’t scale.

Now, as an independent marketing consultant, I get the chance to implement automated lifecycle marketing campaigns that really scale sales and marketing for startup clients like Iris.

Check out my recap of the Iris digital brand rollout, including positioning, website strategy, sales and investor decks, and more: Iris brand rollout overview 

3 dos and 2 don’ts for settling the digital marketing frontier

Seth Bullock doesn't have your back on the digital marketing frontier.

Seth Bullock doesn’t have your back on the digital marketing frontier.

I previously posted about the importance of a dedicated R&D budget for digital marketing innovation. Of course, a budget is useless if it’s squandered. And in digital marketing, there are plenty of opportunities to burn cash.

Digital marketing is an unsettled frontier, populated by self-proclaimed gurus, snake oil salesmen, and iffy startups. You can strike it rich in the Wild West, but you must remember that no one’s looking out for you but you.

Here are a few tips for thriving on the digital marketing frontier.

    • Do follow the top companies. There are innovative companies doing innovative things right now. Don’t wait for them to speak at the next digital marketing conference. Learn from the best today by benchmarking leaders like Intel, HBO, and American Express. (Be sure to follow your competitors too.)

 

    • Don’t just read Mashable. Mashable is the popcorn flick of tech journalism. Hey, even a chump like me can get covered. Dig deeper, and make sure your agency digs deeper too. I prefer Altimeter Group, the Inside Network, All Things D, and boring non-sponsored whitepapers.

 

    • Do go beyond the logos on a startup’s website. It’s easy for a startup to slap a Fortune 500 logo on a PowerPoint slide. Did the client actually use the tech, or was it simply a short consulting gig? Ask vendors how deeply engaged they were with clients. And ask for references.

 

    • Don’t just look at install base. Just because an app gets installed doesn’t mean it gets used. How many free apps do you have lingering away in dark corners of your iPhone? Demand to see monthly active user figures before investing in startup platforms.

 

  • Do ask how previous clients tracked ROI. Shady entrepreneurs pay their bills thanks to suckers who don’t ask about measurement. You may not be able to track all the way to a purchase. Just be sure to measure something. If a startup has no means of measurement, walk away.

How do you stay safe on the unsettled frontier of digital marketing? Let me know in the comments!

The benefits of a dedicated digital R&D budget

When it comes to digital marketing, there are huge benefits to being an early adopter.

First, there are cost efficiencies in new platforms due to lack of competition. Second, to borrow a real estate analogy from Tom Martin, those who move into a neighborhood before it’s popular benefit most from any future popularity.

Digital marketing is full of shiny objects. Of course, a preference toward early adoption can give way to shiny object syndrome. It can distract time and budget away from programs that are already proven.

That’s why a dedicated digital R&D budget is so useful. By sequestering a portion of the overall digital budget for experimentation, the brand and agency are empowered to balance new initiatives with proven programs.

And it’s as simple as documenting that, in the coming quarter or year, we will spend this amount on R&D. No more. No less.

Why does it matter? Here are three specific cases for a dedicated digital R&D budget.

1. Aggressive digital managers: Keep ‘em blocking and tackling too.

Here, the digital function is managed by an early adopter or tech enthusiast. She reads industry publications, attends conferences, and plays with all the new toys. With these folks, budgeting permits some playtime with shiny objects while protecting the rest of the budget for proven digital tactics.

2. Conservative digital managers: Keep ‘em out of their shells.

Here, we have a ‘traditional’ marketer managing the digital function (and perhaps several other functions). He relies on his agency to invest resources in research and pitch new ideas. A dedicated R&D budget lets him safely invest in innovation so opportunities aren’t missed out of fear.

3. All managers in a recession: Keep ‘em confident at the water cooler.

And finally, we have the resource-strapped manager with aversion to risk. The recession has left him and his peers under pressure to defend programs. Of course, ROI is hard to come by early in the R&D process. A budget protects him from sticking his neck out or going up the flagpole on every project.

By creating a dedicated budget for digital R&D, we can benefit equally from new technologies and proven programs regardless of our personality type. How do you create the freedom to experiment in your organization?

Q&A with MarketingSherpa: Ensuring Facebook doesn’t tear down your wall

I was recently interviewed by MarketingSherpa director of editorial content Daniel Burstein. The interview was in support of our whitepaper 10 Facebook Promotion Myths.

Download our Facebook promotions whitepaper

Click the pic to download our whitepaper on Facebook promotions.

Daniel Burstein: In reading Facebook’s guidelines, sweepstakes and contests seem like the biggest way to run afoul of Facebook, since there are some pretty strict limits. However, I see marketers violating these guidelines every day. How strict is Facebook at monitoring and punishing violators?

Matt Simpson: There are multiple examples of pages being shut down for violating the promotion guidelines. Scandinavian Airlines is a good one. Our Facebook rep says, “We have people constantly monitoring the site for promotion violations (…). If someone is caught, the page is taken down, and they are asked to reach out before we can re-enable to ensure they are clear on the issue.”

Obviously, it’d be impossible for Facebook to police every page. I tell social media marketers that shutdown is a risk, not a certainty. How open are you to losing your investment in the campaign? How open are you to seeing your page shut down? How open are you to telling fans that the rules of the contest or sweepstakes they entered just changed?

Of course, no one watches your page as closely as your boss and your competition. The latter observer has a vested interest in you following Facebook’s promotion guidelines … and in tattling when you don’t.

DB: How do you tell if you’ve been penalized by Facebook? What are the initial steps to getting your account reactivated? Do you lose all data and friends when it is deactivated?

MS: We’ve never seen a page shut down because we follow the rules! That said, I’ve had contacts verify our Facebook rep’s description that “If someone is caught, their page is taken down and they are asked to reach out before we can re-enable to ensure they are clear on the issue.” It’s my understanding that you don’t lose your data or fans. Your page is just invisible until you address the issue and earn reinstatement.

DB: What are three key steps every marketer can take to avoid getting penalized again (or in the first place)?

MS: Here are three questions to ask yourself before launching your promotion:

  • Am I seeking virality? If the premise of your promotion is to go viral, it’s a huge red flag. That’s not to say that a creative concept and well-built technology won’t drive organic growth. But don’t expect to spam the news feed and get away with it.
  • Am I using Facebook functionality? Be careful here! Do not ask fans to post, like or comment on content on your wall or photo albums. Do not use “like” buttons as a voting mechanism. You must run your promotion through a third-party application.
  • Am I collecting contact information? At the end of your campaign, you’ll have to contact your winners to distribute prizes. Remember to collect their contact info in your promotion app, because you cannot contact them through Facebook.

DB: Given the need to follow Facebook’s terms and conditions, what factors should marketers weigh when deciding whether to hold a promotion on Facebook or not. For example, I see many print ads that used to send traffic to a brand website, instead sending traffic to the brand’s Facebook page to enter a sweepstakes or contest. Would they just be better off holding promotions on their own site? In the end, what value does a Facebook fan really have to a marketer?

MS: The concept of collecting fans with an iPad sweepstakes on Facebook is very 2010! It’s a snoozer. Plus, how many of those iPad fans stick around to engage with your brand after the sweepstakes ends?

As marketers, our objective should not be to build a Facebook promotion. It should be to create passionate bonds with consumers by delivering social and interactive engagements. Currently, Facebook offers the best platform for delivering that kind of engagement.

By social, I mean that the engagement should offer frictionless sharing and visibility into how my friends are engaging. By interactive, I mean it should be more than a contact form. For example, I should be able to submit content and browse, vote and comment on others’ content. Ideally, I’d also collect a marketing opt-in such as an email subscription or Facebook like.

Interactivity is easy to deliver on a website. However, no one delivers a personalized social experience like Facebook. Fortunately, the Facebook Graph API enables you to add Facebook-esque social elements to experiences – including contests and sweepstakes – on your website. We often see this referred to as “connecting with Facebook.”

The next frontier is to deliver social and interactive engagements on your Facebook page and on your website simultaneously, with or without Facebook Graph API.

Why force consumers to log in to Facebook.com or connect with Facebook on your website? These steps are barriers to engagement.